May 9, 1999

Dear Paula:

I want to thank you for your presentation at the March 17, 1999 MAHQ program. The participants were very pleased and the evaluations were terrific. All participants felt you are knowledgeable, well organized and that your teaching methods were effective. Here are examples of the comments made on the evaluation.

Thanks again for the informative day. We all benefited from your expertise.

Sincerely,
Joanne Labelle

Novant Health Triad Region
North Carolina
Patricia S. Tilley
Director
Accreditation & Regulatory Review

"During my association with Paula she has exhibited many of the attributes necessary for a dedicated quality improvement professional to be successful." These attributes are:

Visionary.  She anticipates and prepares for the future.
Inspires and values others.  She builds self-confidence and uses employees' talents.
System thinker.  She focuses on the goal and acknowledges contributions by all.
Customer oriented.  She focuses on the needs of the customer.

Medisphere Health
Beverly Mange

"Exellent teaching and training principles a definite bang for the buck. One of the best workshops I've attended - Hands on application definately makes a difference. Very patient - would think they just begun teaching, they are not impatient or rush to answer all questions."